What is your cancellation policy?

22.03.18 |

In the event of a cancellation within 7 days of the arrival date we will keep the whole deposit as a cancellation charge. If we are able to re-let the booking we will refund the whole deposit. For a reduction of numbers within 7 days of the arrival date we will keep the whole deposit of the cancelled places as a cancellation charge. We will only accept cancellations by email. In the event of a cancellation outside of 7 days of the arrival date we will refund the whole deposit.

If you need to contact us regarding a booking please email our reservations team at info@rootsyork.co.uk

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We will now direct you to our online booking system TOCK

We will now direct you to our online booking system TOCK

Before continuing, please read the following:

Sorry, but we are unable to accommodate:

Please read our FULL Cancellation Policy and our FAQS before confirming your booking

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