FAQs

In the event of a cancellation within 7 days of the arrival date we will keep the whole deposit as a cancellation charge. If we are able to re-let the booking we will refund the whole deposit. For a reduction of numbers within 7 days of the arrival date we will keep the whole deposit of the cancelled places as a cancellation charge. We will only accept cancellations by email. In the event of a cancellation outside of 7 days of the arrival date we will refund the whole deposit.

You can choose as many dishes as you like or just leave it to us and we will serve our selection of sharing plates – The Roots Feast.

Yes, we can offer private dining for 8- 14 guests. You can check availability and make a booking here

Please note that the Private Dining Room is located on the first floor with access via staircase only. Therefore it may be unsuitable for guests with mobility issues.

 

We regularly prepare and cook food containing allergens and cannot guarantee that our food or environment is free from allergens.

We require a £25 deposit per person at the time of booking.

All reservations will have the table for two hours. We may require the table back after this time. You are very welcome to enjoy post-dining drinks in the bar.

We are closed on a Tuesday. We serve lunch 12pm – 2pm and dinner 5.30pm – 8.30pm Wednesday – Monday.

We do accept walk-ins as long as we have availability for that service. However, our booking system is live and if you find we have availability on-line, even at the last minute, please do book straight away as the booking might be taken up by another guest before you arrive.

We do not have on-site parking, however Marygate car park is located directly behind Roots. This offers 24 hour parking with daytime rates of £2.30 per hour and a flat £2 charge for evenings from 6pm to midnight.

The restaurant at Roots is located on the ground floor along with an accessible toilet. External access is via a small ramp. The bar area and private dining room are on the first floor with internal access via a staircase only.

Unfortunately we do not have any accommodation at Roots.

If you need transport it is advisable to pre-book in advance.

Streamline Taxis 01904 656565 and York Cars Taxis 01904 765765 are located in York itself.

We can also recommend JEB Taxis 07971 777666 and Cumfy Cabs 07974 200336 for trips North of York, maybe to our sister restaurant Black Swan Oldstead!

We offer monetary value gift vouchers starting from £20 going up in increments of £10 along with a ‘Roots Feast for Two’ voucher.

You can purchase both email and postal vouchers for Roots York here.

Reservations are currently open for the Preservation Season Menu (available until the end of December) and The Hunger Gap Menu (available until the end of May 2019).

Reservations for June 2019 will open online at 9pm on the 1st December. This will be the start of the Abundance season menu which runs from June- the end of September.

Unfortunately we are not able to accommodate infants, babies or children under 5 years old within the restaurant for lunch. We are not able to accommodate infants, babies or children under 10 years old within the restaurant for dinner. We do not have a separate children’s menu.

 

Unfortunately we are not able to welcome dogs or pets in the bar or restaurant.

If you need to contact us regarding a booking please email our reservations team at info@rootsyork.co.uk

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We will now direct you to our online booking system TOCK

We will now direct you to our online booking system TOCK

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